Privacy Policy

1. Introduction

This Privacy Policy outlines how Elev8 Real Estate (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you access or use our website, mobile applications, or related services.

We are committed to respecting your privacy and safeguarding your personal data in compliance with applicable privacy laws and industry standards. By using our platform, you agree to the practices described in this Privacy Policy.

If you do not agree with this policy, please discontinue use of our services. Continued use of the platform constitutes acceptance of this Privacy Policy and any future revisions.

2. Information We Collect

Elev8 Real Estate may collect the following categories of information when you interact with our platform:

  • Personal Identification Information: Full name, email address, phone number, physical address, company, position, bio and profile picture.
  • Account Details: Login credentials, user type (buyer or agent), subscription preferences, and profile data.
  • Property Listing Information: Photos, descriptions, pricing, and location of properties uploaded by agents.
  • Usage Data: Pages visited, time spent on site, clicks, scroll depth, and interaction with listings or other features.
  • Device & Technical Data: IP address, browser type, operating system, device identifiers, and platform access times.
  • Location Data: Approximate or precise geolocation data, depending on device settings and permissions.
  • Communication Records: Messages, inquiries, and correspondence with customer support.
  • Payment Information: Billing address and transaction data (collected via secure third-party processors; we do not store credit card details).

Some of this information is collected directly from you, while other data may be gathered automatically through cookies and tracking technologies.

3. How We Use Your Information

We use the information collected from you to provide, operate, improve, and personalize Elev8 Real Estate’s services. Specifically, your data may be used for the following purposes:

  • Platform Functionality: To enable features such as listing search, property saving, profile customization, and messaging between users.
  • Service Delivery: To facilitate property listings, agent-buyer interactions, and transportation scheduling through affiliated partners.
  • Communication: To respond to inquiries, send confirmations, notify users of updates, promotions, or policy changes, and provide support.
  • Personalization: To tailor content and recommendations based on your activity, preferences, and geographic location.
  • Analytics: To analyze usage patterns, monitor performance, and enhance platform functionality and design.
  • Security and Compliance: To detect and prevent fraudulent behavior, enforce Terms and Conditions, and comply with legal obligations.
  • Marketing: To deliver targeted advertisements, newsletters, and promotional offers (you may opt out at any time).

We strive to use your data responsibly and transparently, always with your privacy in mind.

4. Sharing Your Information

We do not sell your personal information to third parties. However, we may share data in the following situations:

  • Service Providers: With trusted vendors who assist in operating our platform, processing payments, delivering communications, or analyzing usage. These providers are bound by confidentiality obligations.
  • Affiliated Partners: With Elev8 Transportation and other Elev8 brands for the purpose of coordinating property viewings, transportation experiences, or joint services.
  • Legal Compliance: If required by law, regulation, court order, or to respond to valid legal processes or governmental requests.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred as part of the transaction, subject to continued protection under this Privacy Policy.
  • User Consent: With your explicit permission, such as when you request to be connected with an agent or opt-in to promotional offers.

We take steps to ensure any third party handling your information upholds appropriate security and privacy standards.

5. Cookies and Tracking Technologies

Elev8 Real Estate uses cookies, web beacons, and other tracking technologies to enhance user experience, personalize content, and analyze platform performance.

  • Essential Cookies: Required for core functionality, such as secure login and site navigation.
  • Performance Cookies: Help us understand how users interact with the platform and identify areas for improvement.
  • Functionality Cookies: Store user preferences and settings to enhance your experience on future visits.
  • Targeting Cookies: Used to deliver relevant ads or recommendations based on your browsing activity.

You can manage or disable cookie settings through your browser, but doing so may limit some features of the platform. By continuing to use Elev8 Real Estate, you consent to the use of cookies as described in this Policy.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Account Data: Retained while your account is active and for a period after closure to comply with legal obligations or resolve disputes.
  • Listing Content: May be stored for historical reference, analytics, or regulatory documentation, even after a property is delisted.
  • Usage & Technical Data: Stored in aggregate or anonymized form for performance monitoring and business analysis.
  • Communication Records: Preserved for customer support tracking and internal training purposes.

Once data is no longer needed, it is securely deleted or anonymized to prevent unauthorized access or use.

7. User Rights and Choices

Elev8 Real Estate respects your privacy rights and provides you with meaningful choices regarding your personal information. Depending on your location and applicable laws, you may have the right to:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Deletion: Request deletion of your personal data, subject to legal or contractual obligations.
  • Objection: Object to certain types of data processing, such as direct marketing.
  • Portability: Request a copy of your data in a commonly used format and transfer it to another provider.
  • Consent Withdrawal: Withdraw consent for data processing where applicable (e.g. marketing communications).
  • Cookies: Manage cookie preferences via browser settings or site-level consent tools.

To exercise your rights, please contact us at support@elev8realestate.com. We may require verification to protect your information and will respond within the timeframe required by applicable law.

8. Security Measures

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption: Data transmissions are protected using SSL/TLS encryption to ensure secure communication between your device and our servers.
  • Access Controls: Restricted access to personal data based on role and necessity. Only authorized personnel may access sensitive information.
  • Authentication: Multi-factor authentication and login protocols to prevent unauthorized account access.
  • Monitoring: Continuous system and traffic monitoring to detect abnormal patterns and potential breaches.
  • Physical Safeguards: Secure server environments and controlled data centers for hosting infrastructure.

While we take reasonable steps to safeguard your data, no system is 100% secure. We encourage you to also protect your account credentials and devices.

9. International Data Transfers

Elev8 Real Estate operates primarily in the United States, but some of our service providers or technical infrastructure may be located in other countries. As a result, your personal information may be transferred to, stored in, or processed in jurisdictions outside your country of residence.

We take appropriate measures to ensure that such international transfers comply with applicable data protection laws and that your data remains protected regardless of its location. These measures may include:

  • Standard Contractual Clauses (SCCs) approved by regulatory authorities
  • Verification of adequate data protection levels in recipient countries
  • Data processing agreements with our partners and vendors

By using Elev8 Real Estate and providing your personal data, you consent to the transfer of information to countries outside your jurisdiction, including the United States.

10. Children’s Privacy

Elev8 Real Estate is intended for use by individuals aged 18 and older. We do not knowingly collect or solicit personal information from children under the age of 13. If we become aware that a child has provided us with personal data, we will promptly delete such information from our records.

Parents or guardians who believe their child may have submitted information through our platform are encouraged to contact us at support@elev8realestate.com so that we can take appropriate steps to investigate and remove such data.

We recommend that parents monitor their children’s online activities and use parental controls to prevent unauthorized access to age-restricted services.

12. Updates to This Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.

When changes are made, we will revise the “Effective Date” at the top of the policy and, where appropriate, notify users via email or platform announcements.

Your continued use of Elev8 Real Estate after any updates constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how we protect your information.

13. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the platform, or any services offered by Elev8 Real Estate, feel free to reach out to us:

Customer support is available Monday through Friday, 9am to 6pm (Arizona time). We aim to respond within 24 hours of inquiry.

Compare